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TECHNICAL SUPPORT FAQ:

Q: I'm getting an error on running weekly projections using the accordion?
A: Click here to download an updated weekly date file.

Q: Can I use my HP Deskjet printer for output?
A: Yes. Just define your printer as an HP LaserJet. Most HP Deskjets use the same print codes as the laser printer.

Q: How can I capture the color screen image?
A: Just press the "Print Screen" key. The screen image is now captured in the Windows Clipboard. You can view/print it in color by using the "Clipboard Viewer" in the Start, Accessories, System Tools. You can also paste it into other software program that can modify images such as Paint Shop Pro. 

Q: Why do I get the message "Not all holidays may be accounted for"?
A: When running forecast projections into the future, if a projected date would be greater than the last date in your holiday file, you will get this message. To correct this, simply add the next year's holidays to your file or download the most current default holiday file here.

Q: Can I print to a USB connected printer?
A: Unfortunately no, only LPT connected printers will work directly. You can get a screen image capture program and print from the Windows clipboard (or see question above)

Submit a question for Tech Support

FILES FOR DOWNLOADING:

HOLIDAY1      Market Holiday file with dates from 1968-2020
DATE                 Updated weekly dates file 

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Updated 02/11/2015